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FREQUENTLY ASKED QUESTIONS
If you're looking to return a faulty or damaged item we are here to help, please send us an email to email@example.com We may refund the total cost including postage costs if approved.
Yes, as per above conditions.
Please note, we do not pre-order or hold stock of any kind and cannot guarantee the item you are after will be available.
We will however contact you and provide you with a refund for the cost of the item only as per above conditions. Postage is nonrefundable.
Once we receive and check your return we will process your exchange for you.
We will email you once your new order is dispatched.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically applied between 5-10 business days.
No, we do not refund the return or exchange shipping costs to us.
It is the customers responsibility to choose a standard trackable service.
There is no charges for returning a product other than shipping costs.
Original shipping charges are non-refundable.
You are responsible for return shipping charges and we will happily provide free shipping where there is an exchange of product.
If you are located in Melbourne you can return the item directly to our Showroom location.